Frequently Asked Questions

Frequently Asked Questions

Are your products covered by a warranty?

Yes. Products sold by Noble Game Co. are covered by the applicable manufacturer's warranty.

Warranty duration, coverage, exclusions, and claim procedures vary by manufacturer and product. Our team can help you obtain specific warranty information before purchasing and assist with warranty claims after your purchase.

Please see our Warranty Policy for additional information.

Do you offer freight shipping for large products?

Yes. Many of our larger products, including poker tables and home bars, may ship via LTL freight directly from the manufacturer or an authorized distribution facility.

The carrier may contact you to arrange a delivery appointment. Tracking or shipment information will be provided when available.

Standard freight delivery generally does not include inside delivery, assembly, or installation unless specifically stated.

Please see our Shipping Policy for complete details.

Do you offer free shipping?

Free standard shipping is available on eligible orders within the contiguous United States.

Certain products, locations, special-access requirements, or upgraded delivery services may involve additional charges. Any applicable charges will be disclosed during checkout or communicated before fulfillment where appropriate.

Can I return a product if I change my mind?

Eligible products may generally be returned within 30 days of delivery, subject to our Return & Refund Policy.

Change-of-mind returns must generally be new, unused, unassembled, and in their original packaging. Prior return authorization is required.

Customers are generally responsible for return freight costs on change-of-mind returns, and manufacturer restocking fees may apply.

Because many of our products are large and heavy, return freight costs can be substantial. Please review our Return & Refund Policy before ordering.

How long does shipping take?

Shipping and delivery times vary depending on the product, manufacturer, availability, destination, and freight carrier.

Some products may be available for prompt shipment, while others may require additional processing or production time.

We will provide tracking or shipment information when available. Delivery estimates are not guaranteed unless expressly stated otherwise.

Please contact us before ordering if you need a product by a specific date.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel an order.

Orders that have not yet entered processing, production, preparation for shipment, or fulfillment may generally be canceled without a cancellation or restocking fee.

Once processing or production has begun, cancellation may no longer be possible or manufacturer fees may apply.

Orders that have already shipped cannot be canceled and must instead follow our applicable return process.

For urgent cancellation requests:

Email: sales@noblegameco.com
Phone: (302) 496-3034

Please see our Cancellation Policy for complete details.

What payment methods do you accept?

We accept major credit and debit cards supported by our checkout, including Visa, Mastercard, American Express, and Discover.

Additional payment options such as Shop Pay, Apple Pay, Google Pay, and other supported payment methods may be available when displayed at checkout.

Please see our Payment Options page for additional information.

Do you offer a Price Match Guarantee?

Yes. If you find the identical product from another authorized dealer at a lower advertised price, contact us before purchasing.

We will verify the product, dealer, availability, and price. If the offer qualifies under our policy, we will match the eligible price.

Please see our Price Match Guarantee for complete terms and exclusions.

How do I track my order?

Once your order ships and tracking information becomes available, you will receive shipment information by email.

For freight shipments, the carrier may also contact you directly to coordinate delivery.

You can also use our Track Your Order page or contact our customer service team for assistance.

What should I do if my order arrives damaged?

For freight deliveries, inspect the shipment carefully before signing whenever possible.

If you notice visible damage:

• Take clear photographs of the packaging and product.
• Note the damage on the carrier's delivery receipt before signing.
• Keep all packaging and shipping materials.
• Contact Noble Game Co. as soon as possible.

We will work with the manufacturer and/or carrier to determine the appropriate resolution according to the applicable shipping, warranty, and damage-claim procedures.

Email: sales@noblegameco.com
Phone: (302) 496-3034

Do you offer assembly or installation?

Assembly requirements vary by product and manufacturer.

Some poker tables, bars and other large game-room products require assembly. Unless specifically stated on the product page or arranged separately, standard delivery should not be assumed to include assembly or installation.

Contact us before ordering if you need help determining the assembly requirements for a specific product.

How do I know if a product will fit in my room?

We strongly recommend checking the product dimensions and available room space before ordering.

For poker and game tables, remember to account for chairs and space for players around the table; for bars, allow room for stools and access behind the counter.

You should also verify access through doorways, hallways, staircases, elevators, and other entry points for large products.

If you're unsure, contact our team before ordering and we'll help you review the product specifications.

Can you help me choose the right piece?

Absolutely. Our team can help you compare poker and game tables, home bars, bar cabinets and accessories based on your available space, style, budget, and intended use.

Contact a Noble Game Co. team member:

Phone: (302) 496-3034
Email: sales@noblegameco.com
Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Are your products new or refurbished?

Noble Game Co. sells new products supplied by the manufacturer.

We do not represent a product as refurbished, open-box, or used unless that condition is clearly disclosed before purchase.

Do you have a physical showroom?

Noble Game Co. operates as an online retailer.

Our Newark, Delaware business address is used for business and administrative purposes and is not a retail showroom, warehouse, or customer return location.

Please do not send returns to our registered business address unless specifically instructed by our team.

Who do I contact if I need help?

Our customer service team is available to assist with product selection, orders, shipping, returns, warranties, and general questions.

Noble Game Co.
Email: sales@noblegameco.com
Phone: (302) 496-3034
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST

We aim to respond to customer inquiries within one business day.