Return and Refund Policy

Effective Date: September 9, 2026

1. Overview

At Noble Game Co., we want you to be confident in your purchase. Because many of our products are large, heavy, and shipped directly from manufacturers or distribution facilities, return eligibility and associated costs may vary by product and manufacturer.

• Return Window: Return requests must generally be submitted within 30 days of delivery, unless a different return period is stated on the product page or required by the manufacturer.
• Product Condition: Change-of-mind returns must be new, unused, unassembled, and in their original packaging.
• Return Authorization: All returns require prior authorization from Noble Game Co.
• Return Shipping: Customers are responsible for return freight costs on approved change-of-mind returns.
• Restocking Fees: Manufacturer restocking fees may apply and vary by product or brand.
• Damaged, Defective or Incorrect Products: No restocking fee will be charged when the issue is confirmed to be the result of shipping damage, a product defect, or an incorrect shipment.
• Refund Method: Approved refunds are issued to the original payment method.
• Refund Processing: Generally within 5–10 business days after the returned merchandise has been received, inspected, and approved.

2. Scope and Intent

This Return and Refund Policy applies to purchases made through Noble Game Co. at noblegameco.com and shipped within the contiguous United States.

Certain products or manufacturers may have additional or different return requirements. Where applicable, product-specific or manufacturer-specific return conditions disclosed before purchase will also apply.

3. Contact Information

For questions regarding a return, refund, cancellation, or damaged shipment, please contact us:

Noble Game Co.
Email: sales@noblegameco.com
Phone: (302) 496-3034
Business Address: 254 Chapman Rd Ste 208 #28562, Newark, Delaware 19702, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST

Please contact us before shipping any product back.

4. Return Eligibility

Approved non-defective returns generally must meet all of the following requirements:

• Return request submitted within 30 days of delivery
• Product is new and unused
• Product has not been assembled or installed
• Original packaging is intact
• All components, accessories, manuals, hardware, and documentation are included
• Product has not been modified or damaged
• Prior return authorization has been obtained from Noble Game Co.

Products returned without authorization may be refused.

Damaged, Defective or Incorrect Products

Different procedures apply when a product arrives damaged, defective, or incorrect.

Contact Noble Game Co. promptly and provide your order number along with clear photographs and/or video showing the issue.

We will work with the manufacturer and shipping carrier to determine the appropriate resolution.

5. Return Process

5.1 Request a Return

Contact us at sales@noblegameco.com or (302) 496-3034 before returning any merchandise.

Please provide:

• Your order number
• Product being returned
• Reason for the return
• Photographs when requested
• Any other relevant information

We will review your request and provide return authorization and instructions if the return is eligible.

Do not ship merchandise back to our registered business address unless specifically instructed to do so. Products may need to be returned directly to the applicable manufacturer or distribution facility.

5.2 Preparing the Return

Approved returns must be securely packaged in the original packaging with all components, hardware, accessories, manuals, and documentation included.

For large freight items, specific palletization or freight preparation requirements may apply.

5.3 Return Shipping

For approved change-of-mind returns, the customer is responsible for all return shipping or freight charges unless otherwise stated.

Because many Noble Game Co. products are oversized, return freight costs can be substantial. We strongly recommend contacting us before purchasing if you have questions about the return terms for a particular product.

6. Return Shipping Costs and Restocking Fees

Change-of-Mind Returns: Customers are responsible for return shipping/freight costs.

Restocking Fees: Certain manufacturers may charge a restocking fee for non-defective returns. The applicable amount depends on the product and manufacturer and will be communicated as part of the return authorization process.

Damaged, Defective or Incorrect Products: Customers will not be charged a restocking fee for verified shipping damage, manufacturing defects, or incorrect products shipped due to our or our fulfillment partner's error.

The appropriate return or replacement procedure will be determined in coordination with the manufacturer and/or carrier.

7. Specific Return and Refund Conditions

7.1 Change of Mind

Eligible products must be unused, unassembled, undamaged, and in their original packaging.

Approved refunds will be reduced by any applicable return freight charges and manufacturer restocking fees.

7.2 Damaged Products

Inspect your shipment carefully upon delivery, particularly for freight shipments.

If visible shipping damage is present:

• Photograph the packaging and product.
• Clearly note the damage on the carrier's delivery receipt before signing.
• Retain all packaging materials.
• Contact sales@noblegameco.com as soon as possible.

Do not discard damaged merchandise or packaging while a freight claim is being processed.

Failure to document visible freight damage at delivery may affect our ability to successfully process a carrier claim.

7.3 Defective Products

If you discover a manufacturing defect, contact us with your order number and photographs or video showing the problem.

Depending on the product and manufacturer's warranty, the appropriate solution may include replacement parts, repair, replacement, or another remedy.

7.4 Incorrect Product Received

If you receive a product different from what you ordered, contact us promptly.

Once verified, Noble Game Co. will work with the manufacturer or fulfillment partner to correct the order at no additional cost to you.

7.5 Lost Shipments

If tracking indicates that your shipment has been lost or if it does not arrive within the expected delivery period, contact us.

We will work with the carrier and manufacturer to investigate the shipment and determine the appropriate resolution.

8. Order Cancellations

Contact Noble Game Co. as soon as possible if you need to cancel an order.

Orders that have not entered processing or fulfillment may be eligible for cancellation and a full refund.

However, many products are fulfilled directly by manufacturers. Once an order has entered production, processing, preparation for shipment, or has shipped, cancellation may no longer be possible or may be subject to manufacturer cancellation/restocking fees.

Custom, made-to-order, personalized, or specially configured products generally cannot be canceled once production has begun.

We recommend contacting us immediately at (302) 496-3034 for time-sensitive cancellation requests.

9. Refunds

Once an authorized return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method.

Refunds are generally processed by Noble Game Co. within 5–10 business days after inspection and approval.

Your bank or card issuer may require additional time to post the refund to your account.

Original shipping, special delivery, installation, assembly, return freight, or other service charges may be non-refundable unless the return results from our error, a verified defect, or shipping damage.

10. Exchanges and Replacements

For damaged, defective, or incorrect products, we will work with you and the applicable manufacturer to determine whether replacement parts, product replacement, repair, or another resolution is appropriate.

Contact sales@noblegameco.com before returning or exchanging any merchandise.

11. Non-Returnable Products

Unless otherwise required by applicable law, the following may not be eligible for change-of-mind returns:

• Custom or personalized products
• Made-to-order products
• Products with custom finishes, colors, sizes, or configurations
• Products that have been assembled or installed
• Used or damaged products
• Clearance or Final Sale merchandise
• Products without their original packaging
• Products specifically identified as non-returnable before purchase

This does not limit applicable rights regarding products that arrive damaged, defective, or incorrect.

12. Important Notice for Large & Freight Products

Pool tables, shuffleboard tables, and other game-room products can be large and expensive to transport.

Before ordering, customers are encouraged to verify:

• Product dimensions
• Access through doors, hallways, staircases, and elevators
• Room dimensions
• Installation requirements
• Delivery requirements

A product generally cannot be considered defective solely because it does not fit into the customer's intended space.

Return freight and other applicable costs resulting from ordering an incorrectly sized product may be the customer's responsibility.

13. Legal Rights

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

14. Questions and Support

Noble Game Co.
Legal Entity: ETCHANDY LLC
Phone: (302) 496-3034
Email: sales@noblegameco.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Business Address: 254 Chapman Rd Ste 208 #28562, Newark, Delaware 19702, United States

By purchasing through noblegameco.com, you acknowledge that you have reviewed this Return and Refund Policy.