Shipping policy
Effective Date: September 9, 2026
1. Introduction
At Noble Game Co. ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased through noblegameco.com.
Fulfillment Notice: Noble Game Co. works with manufacturers and distribution partners throughout the United States. Depending on the product ordered, your purchase may be shipped directly from the manufacturer or an authorized distribution facility.
Our registered business office is located at 254 Chapman Rd Ste 208 #28562, Newark, Delaware 19702, United States. This address is not a customer pickup location or product warehouse.
2. Shipping Destinations
We currently ship within the contiguous United States (48 states and Washington, D.C.).
Shipping to Alaska, Hawaii, U.S. territories, PO boxes, APO/FPO addresses, and international destinations is not currently available unless otherwise stated or arranged before purchase.
3. Shipping Costs
Free standard shipping is available on eligible orders within the contiguous United States.
Because many of our products are large and require freight delivery, certain locations, special-access requirements, upgraded delivery services, or other circumstances may result in additional charges. Any applicable additional charges will be communicated before fulfillment whenever possible.
4. Order Processing Time
Orders are processed Monday through Friday, excluding federal holidays.
Processing and handling times vary depending on the manufacturer, product availability, configuration, and shipping method. Estimated processing information displayed on individual product pages should be considered an estimate rather than a guaranteed shipment date.
If an item is unavailable, backordered, or subject to an unexpected fulfillment delay, Noble Game Co. will contact you using the information provided with your order.
5. Estimated Delivery Time
Delivery times vary depending on the product, manufacturer, destination, and freight carrier.
Many of our products are oversized and may require LTL freight delivery rather than standard parcel shipping. Estimated delivery information may be provided on individual product pages or after your order has been processed.
Delivery dates are estimates and are not guaranteed. Weather, carrier delays, manufacturer lead times, remote delivery locations, and other circumstances outside Noble Game Co.'s control may affect delivery.
6. Shipping Methods and Carriers
Noble Game Co. and our fulfillment partners use reputable parcel and freight carriers appropriate for each shipment.
The carrier used may vary depending on the manufacturer, product size, weight, and destination.
Large items such as pool tables, shuffleboard tables, and certain foosball tables may ship via LTL freight.
Unless specifically stated otherwise, standard freight delivery generally does not include inside delivery, assembly, installation, or removal of packaging.
Tracking or freight shipment information will be provided when available after your order ships.
7. Order Tracking
Once tracking information becomes available, you will receive a shipping confirmation email containing available shipment and tracking details.
For freight shipments, the carrier may contact you directly to arrange a delivery appointment.
If you need assistance tracking an order, contact:
Email: sales@noblegameco.com
Phone: (302) 496-3034
8. Delivery Issues
8.1 Delayed or Lost Shipments
If your shipment has not arrived within the estimated delivery period, contact us at sales@noblegameco.com or (302) 496-3034.
We will work with the manufacturer and/or carrier to investigate the shipment.
8.2 Freight & Damaged Deliveries
Because many Noble Game Co. products are large and shipped by freight, customers should inspect the shipment carefully before accepting delivery.
If you notice visible damage:
- Inspect the packaging and product where possible.
- Photograph all visible damage.
- Note the damage clearly on the carrier's delivery receipt before signing.
- Contact Noble Game Co. as soon as possible at sales@noblegameco.com.
If damage is discovered after delivery, retain all packaging materials and contact us promptly with your order number and photographs.
Damage claims are subject to the applicable manufacturer's and carrier's procedures. We will assist you throughout the claims process.
9. Missing Items
If your shipment appears to be missing products, components, or packages, contact us as soon as possible at sales@noblegameco.com.
Please provide your order number, details of the missing item(s), and any relevant photographs or delivery documentation.
We will work with the manufacturer or carrier to investigate and resolve the issue.
10. Returns and Refunds
Return eligibility, return shipping costs, restocking fees, cancellation terms, and refund conditions may vary depending on the product and manufacturer.
Please review our Return & Refund Policy before placing your order for complete information regarding returns and cancellations.
Products that arrive damaged, defective, or incorrect will be handled according to the applicable manufacturer warranty, shipping claim procedures, and Noble Game Co. policies.
11. Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout.
If you notice an incorrect shipping address, contact us as soon as possible before the order ships.
Once an order has entered fulfillment or shipped, we cannot guarantee that the shipping address can be changed.
Additional shipping, rerouting, storage, or redelivery fees resulting from an incorrect address or unsuccessful delivery attempt may be the customer's responsibility.
12. Freight Delivery Responsibilities
For freight deliveries, the carrier may contact you to schedule a delivery appointment. Customers are responsible for providing a valid telephone number and being available for the scheduled delivery.
Additional carrier services—including inside delivery, limited-access delivery, redelivery, storage, liftgate service, or other special handling—may result in additional charges when they are not included with the original order.
Please contact Noble Game Co. before ordering if your delivery location has unusual access requirements.
13. Contact Information
Noble Game Co.
Legal Entity: ETCHANDY LLC
Email: sales@noblegameco.com
Phone: (302) 496-3034
Business Address: 254 Chapman Rd Ste 208 #28562, Newark, Delaware 19702, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Response Time: Typically within 1 business day